Wholesale Terms and Conditions

New Customers

Linnea’s Lights®, LLC is a wholesale company and sells to “the trade” only. By submitting your order, you are certifying that you are ordering for a legitimate business and are recognized at the federal and state level to make tax-exempt purchases for resale. We reserve the right to reject any application that we feel is not “bona fide.”

Shipping

Orders are shipped prepaid via Linnea’s Lights® FedEx Ground account. We can honor third party shipping requests with a shipping or handling fee applied. Expedited or alternate shipping method requests must be approved and will incur additional handling charges. Since Linnea’s Lights® candles are handcrafted in small batches, please allow a two- to three-week turnaround from time of order. During peak seasons and holiday times, lead time may be longer. For quicker turnaround, call for special accommodations. We reserve the right to halt shipments during periods of extreme heat and cannot guarantee the condition of candles during such period. If shipments are made during extreme heat conditions, additional packaging fees will be applied. For international orders, all orders are shipped F.O.B. Carmel, Indiana 46032.

Claims

Freight damages are the responsibility of the carrier. Damages from shipping must be reported within five (5) days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to orders@linneaslights.com. Keep all packaging materials and do not use product until the shipping issue is documented with the carrier. Linnea’s Lights® will file a carrier claim on your behalf. Linnea’s Lights® will replace the damaged goods or issue a credit on a future order only. No refunds will be given.

Returns

At Linnea’s Lights®, we take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within five (5) days of receipt of merchandise to resolve. Any unauthorized cancellations, refused orders, or returns will be charged a 20% restocking fee plus all freight charges.

Pricing

Prices are subject to change without notice.

Order Minimums

Everyday, Seasonal or Holiday collection opening order is $400, reorders are $180.

Reserve collection opening order is $468, reorders are $234.

 

Wholesale Terms and Conditions

Orders must be placed in case pack quantities. All first orders are shipped under prepaid conditions. We accept Visa, Mastercard and American Express. Credit cards are charged at the time of shipment.

Territories and Terms

We reserve the right to protect zip codes and/or areas within three (3) miles of active retail partners. Linnea’s Lights® cannot guarantee all territory protection but will research proximity to existing customers with each new inquiry to the best of our ability. For an account to remain active and territories protected, an order must be placed at least once every six (6) months. Partners with no account activity over a six-month period may be closed and subject to opening order minimums. We reserve the right to sell to another retail partner if terms are not met.

Terms of Credit

Net 30 terms will be considered on current accounts after three (3) prepaid orders. To apply for net 30, please email your credit references including at least three (3) wholesale trade references and one (1) bank reference to orders@linneaslights.com. Net 30 terms are only available to domestic customers. All international orders must be shipped under prepaid conditions. Net 30 payments must be made by check only. We do not accept credit/debit cards for terms. Delinquent accounts will be assessed a service charge of 3% of past due balances starting 30 days after date of invoice as well as possible revocation of net 30 terms. If the need for collection arises, all collection fees are to be paid by customer. There is a $25 fee for returned checks.

I state that the above application information is valid and is submitted for establishing a wholesale account with Linnea’s Lights®, LLC. I have attached my resale certificate for verification of my tax-exempt status. I have read and agree to the Terms and Conditions stated above.

 

REV. 01/19